Frequently Asked Questions

Yes, all our matcha and green teas are 100% organic. They always have been and always will be!

Yes and each of our Ghost Matcha canisters carries the Vegan Society emblem to highlight this.

Yes

No

Yes and it always will be!

Absolutely none!

Yes

As it naturally contains caffeine, we don't recommended drinking matcha if you're pregnant.

As it naturally contains caffeine, we don't recommended children drink matcha.

Our Ghost Matcha canisters should be kept contained in a cool, dry and dark place.

Yes, they certain are! All our Ghost Matcha organic powdered teas are packed in fully recyclable canisters. They're made of aluminium which means they can be recycled forever.

Yes, and all matcha should be issued in fully recyclable packaging. Single use foil is completely unacceptable in 2025!

Never and no credible tea company should be doing this in 2025!

Yes, indeed we do! You can learn more about our subscriptions here.

Yes, indeed you can. To edit your subscription, all you have to do is sign in to your account and then click on the "Manage Subscriptions" link. Next, select the subscription you want to revise and then click on the "Edit" link next to Items, make changes as you wish and click "Save". That's it!

Yes, indeed you can. To change the frequency of your subscription, all you have to do is sign in to your account and then click on the "Manage Subscriptions" link. Next, select the subscription you want to change, click on the "Reschedule" link (below Invoices) and change the date as you wish. That's it!

Yes, indeed you can. To change the delivery address assigned to your subscription, all you have to do is sign in to your account and then click on the "Manage Subscriptions" link. Next, select the subscription you want to change, click on the "Edit" link next to Delivery Address and change the delivery address. That's it!

Yes, indeed you can. To pause your subscription, all you have to do is sign in to your account and then click on the "Manage Subscriptions" link. Next, select the subscription you want to pause and click the "Pause Subscription" button. That's it!

To cancel your subscription, all you have to do is sign in to your account and then click on the "Manage Subscriptions" link. Next, select the subscription you want to cancel and click the "Cancel Subscription" button. That's it!

To reactivate a cancelled subscription, all you have to do is sign in to your account and then click on the "Manage Subscriptions" link. Next, select the subscription you want to reactivate and click the "Reactivate Subscription" button. That's it!

We offer tracked delivery with Royal Mail.

Delivery costs are calculated at checkout, depending on which delivery method you select.

We deliver across the United Kingdom.

Currently we are not delivering internationally as we never, ever air freight. If you would like to arrange an international delivery by sea please contact us and we will try to work something out.

We are currently offering free UK delivery using Royal Mail Tracked 48 service on all orders over £50.

We aim to deliver all orders 2-3 working days after dispatch using the Royal Mail Tracked 48 service.

Yes - all our orders are despatched and full tracking details will be shared with you.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@ghostmatcha.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@ghostmatcha.com.

We're very sorry if you are experiencing any issues with your order. Please contact us using the Contact form here and we will endeavour to assist you.

In one of South London's greenest places - Crystal Palace.

Yes we do. Please visit our Wholesale page and get in touch if you'd like to learn more.

We don't currently have any vacancies.